A project team member informs you that one of her colleagues is furious about the project schedule you recently e-mailed to the team. You decide to postpone addressing the problem in order to better prepare to resolve it. This technique is called ______________________.
- Compromise/Problem Solve
- Avoid/Accommodate
- Smooth/Accommodate
- Withdraw/Avoid
The correct answer is 4.
Withdraw/avoid refers to retreating from conflict in order to let someone else resolve it or better prepare. Answer 1 and 3 are incorrect, because the parties have not begun to work toward a solution. Answer 2 is not listed in the PMBOK® Guide as a conflict resolution technique, so it is also incorrect.
Related Resources
PMP Mobile App
Related Courses
Guided PMP Exam Prep
PMP Exam Prep Boot Camp
PMP Renewal Program
Please support our Sponsors here :