ITIL® Foundation Question of the Week: Service Transition

Answer: C.

The processes in the Service Transition stage of the Service Lifecycle are: Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management and Knowledge Management. (Note: Service Validation and Testing and Change Evaluation are also processes introduced in the Service Transition Stage, but they are not included in the ITIL Foundation syllabus). Service Catalogue Management is part of Service Design and Request Fulfillment is part of Service Operation.