A+ Question of the Week

Which of the following is the first step that should be taken, according to the CompTIA troubleshooting model?

1. Question the user
2. Perform diagnostics
3. Document your findings
4. Back up the user’s data

The correct answer is 1.

The first step of the CompTIA troubleshooting model is to identify the problem, which includes questioning the user, identifying user changes, and performing backups before making changes. The user should be questioned about what has changed, however, before you jump to the conclusion that changes need to be made that require a backup.

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