Problem Management and Knowledge Management

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

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PMP Exam Prep Question of the Week

While analyzing defects, the project team is attempting to isolate the cause of a quality problem on a project. They theorize the problem may be centered around the impact of one variable on another. Which of the following quality control techniques will confirm a relationship between the variables and why?

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