Cloud computing means managing services, and that means delivering to customer expectations. If you manage cloud services delivery, your answers to five simple questions can help you determine whether you’re doing that.
Read moreCloud computing means managing services, and that means delivering to customer expectations. If you manage cloud services delivery, your answers to five simple questions can help you determine whether you’re doing that.
Read moreWhile social media outlets offer new ways to connect with customers and users, they can also hurt IT productivity and reduce customer satisfaction. Let’s take a look at social media outlets in IT support.
Read more“Cloud first” simply means when evaluating new IT requests, IT should default to secure, reliable, cost-effective cloud-based solutions if available. Sounds pretty reasonable,right? But, it has some unintended consequences.
Read moreAn expert in IT service management (ITSM) treats the service provider as a medical doctor treats the patient. People have systems (e.g., circulatory, nervous, digestive, etc.), and so do service providers. Just as people are all wonderfully unique and special, so are service providers. And, just as people also are more or less the same when it comes to most illnesses and, luckily, most cures, so are service providers. Even though each service provider is unique, they all suffer from the same dysfunctions and benefit from the same cures. The prescription or dosing may vary, but the cause and effect remain the same.
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