Michael Caruso

ITIL® Foundation Question of the Week: Value of a Service

October 24, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What are the three (3) main aspects used by a customer to determine the value of a service?

ITIL® Foundation Question of the Week: Categorizing Incidents

October 17, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What is the reason for categorizing Incidents?

ITIL® Foundation Question of the Week: Types of Services

October 10, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Services are made up of a combination of people, process and technology, and can be further classified as what three (3) types?

ITIL® Foundation Question of the Week: Service No Longer Used

October 3, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

You’ve determined that one of the services provided to external customers is no longer utilized to the extent it once was or providing the value it once was. Which process would help you to make this determination and decide what new service to offer in its place?

ITIL® Foundation Question of the Week: Service Operation Stage Functions

September 26, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following are functions described in the Service Operation stage of the Service Lifecycle? (Choose all that apply).