Examples of Event Types
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.
Read moreAuthor: Michael Scarborough
First– and Second-Level ITIL Event Correlation
The event management process as defined in the “ITIL Service Operation” book includes two types of correlation as part of its activities. These two types of correlation are first-level and second-level.
Read moreThe Six Questions to Ask Yourself about ITIL Event Management
When setting up an event management process, it is very important that a service provider is able to answer the following six questions. Failure to effectively answer these questions often results in an event management process that does more harm than good.
Read moreUnderstanding the Objectives of the Event Management Process
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Read moreThe Importance of Policies for Event Management
Event management, although theoretically different, is fundamentally what most IT organizations refer to as “monitoring.” Monitoring an organization’s environment to determine whether important assets are in the state they should be, and knowing when that state changes, is a very important activity that many organizations spend significant portions of their budget doing.
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