The “ITIL® Service Strategy” book is likely the most important of the five ITIL core books, however, it is also chock full of things that most organizations and service management professionals will never encounter. In this blog post I describe the three most important aspects of the ITIL Service Strategy book.
Read moreThe primary method that ITIL uses to encourage consistency is through the definition and management of processes for various IT service management activities. The purpose of a process is to define a series of repeatable steps that can be performed consistently, at a predictable level of cost, in order to produce a consistent and predictable […]
Read moreITIL provides numerous best practices and guidelines that help organizations effectively configure, establish, and manage boundaries. In this blog, we will discuss three ways that ITIL promotes the definition of boundaries. First, ITIL encourages organizations to think about their IT in the form of services. Services are a way of describing a boundary between the […]
Read moreIT service management, as defined by ITIL, is a complex topic that takes individuals years to master. Consisting of five core books with each book focusing on a specific stage of the lifecycle approach to service management, ITIL is very detailed and at times can be difficult to understand.
Read moreITIL provides numerous best practices that help organizations establish, manage and maintain accountability, boundaries and consistency (the ABCs) in an organization, resulting in increased quality and cost-effectiveness. This blog post will describe the concept of boundaries.
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