Training Industry Articles

Lights Camera Action Using Video in Training

September 10, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What was old is new again – videos for learning and development are back and easier to create than ever before!

Customers Can Be Highly Predictable

September 9, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Not long ago at a leadership conference, a manager shared the following story about one of his tenured salespeople.

Building a Stellar Customer Experience

September 8, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business co…

Measuring the Outcome of a High Consequence Training Program

September 4, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

This article explores the measurement of training outcomes to guarantee a well-rounded, effective and continually useful high consequence training program.

Academic Industry Alignment A Formula for Success

September 3, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The second article in the three-part series, “The Business Case for T-Shaped Leaders – Why Your Company Needs Them” will explore why universities and corporations are in the early stages of building T-shaped curriculum into their leadership development programs.