Using Technology to Improve the Margin of Safety in Military Training

If the students in a corporate call center training session miss a key concept, it might lead to a loss of profits or customer confidence. If soldiers in a military training class fail to learn or retain certain concepts, it could lead to a loss of lif…

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Going Virtual Moving Classrooms Online

The latest research and statistics show that today’s learners are distracted and overworked. They’re asked to do more with less time, money and resources. On the training front, there’s a similar evolution. Taking employees away from busy schedules for a week of instructor-led training (ILT) is rapidly becoming impossible.

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Why Customer Service Certifications Matter

There is good reason our society values a licensing/certification system. When one is licensed or certified, whether it is for operating heavy machinery or professionally to offer services, there’s a sense of assurance that the licensee has undergone extensive training and testing to be qualified for whatever operation or service is being performed.

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