Sometimes you can feel pressure from the C-suite and the employees to ensure that every training initiative delivers meaningful results at a reasonable cost. But you can’t just cave to either side’s demands. You need to use sophisticated negotiation skills—not to achieve a “win” at the expense of others—but to reach agreements to which all parties will align and drive success.
Read moreA great performance appraisal motivates your reps and creates an empowered work environment that contributes to the success of your company and team.
You want your sales team to be successful, happy and motivated, even after delivering sometimes tough…
Read moreThe world of IT training is in the midst of an evolution. The successful adoption of video instructor-led training (VILT) fulfills the customer need and is a result of the convergence of timing and technology.
Read moreCustomers are increasingly making buying decisions based on the quality of their experience with a vendor rather than pricing and products. According to the “Customers 2020: The Future of B-to-B Customer Experience” Walker report, customer experience will be the key brand differentiator for organizations.
Read moreEngaging. Memorable. Unexpected. Which of those words describes your training? If you had to rank these in order of importance, unexpected would most likely be at the bottom of the list.
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