Author: Training Industry Articles

In this article, InsideOut Development Founder and President, Alan Fine, lays the foundation for building individual and team capacity through a simple decision-making framework that accelerates the speed and accuracy of day-to-day decisions and promot…

Each of us has our own rich story. Our sameness weaves us together while our differences can, if approached without appreciation or understanding, divide and conquer. Have you ever wondered how you can look at the same picture or watch the same movie and yet see and describe it completely differently to someone else? Many of these differences and misunderstandings can be explained by the normal, but different way people take in and process information, as the two mental processes identified by the Myers Briggs Type Indicator (MBTI) demonstrates. Eton Institute’s white paper explores the five distinct benefits of understanding your Personality Preference as defined by the MBTI, and provides a greater insight into how to improve communication.

Many leading companies are realizing that customer
service and field technicians have become their primary
means of maintaining communication with their
customers and clients. And service professionals are
often in the best position to positively influ…

In our global landscape, companies are finding ways to expand their workforce and establish collaborative partnerships by exploring channel opportunities. But is the investment worth it? How can you build successful partnerships that grow with your bus…

Desktop applications have the ability to streamline processes and increase workplace productivity. But, what happens if employees cannot properly use the applications? Productivity can be negatively impacted, costing organizations time and money. By de…