Leading organizations through change has become the norm
and the concept of steady state for any organization is no longer
a meaningful aspiration. That in itself has posed a leadership
challenge, which has impacted approaches to planning and
forecasti…
Leading organizations through change has become the norm
and the concept of steady state for any organization is no longer
a meaningful aspiration. That in itself has posed a leadership
challenge, which has impacted approaches to planning and
forecasti…
We have all experienced it. Already flustered from dissatisfaction with a purchased service or product, we turn to a company’s associates for help, only to be met by indifference, rudeness or a memorized response that does not address our real needs. Not only does the poor response anger us in the moment, it threatens our loyalty to and positive impression of the brand.
Read moreImproving sales performance has never been more important for major global corporations. After years of recession-induced cost cutting, leaders are putting increasing emphasis on implementing go-to-market strategies to boost both top- and bottom-line r…
Read moreWhy not? You’ve had the experience. You’ve made the mistakes and learned from them. Why not prevent others from making the same mistakes? Why run the risk that an inexperienced team member will cost you time, money or even a client? Isn’t it your job as a leader to see that the best practices are consistently applied? Yes and no! One important objective of most work teams is to produce the best possible product or service and it is the leader’s job to see that that outcome is achieved. But, how do you assure that happens?
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