In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.
Read moreWhen learning and development (L&D) gets a seat at the table, it has the opportunity to be at the forefront of change. Developing a Corporate University that aligns learning to the business can create a strategic advantage, providing a sense of identit…
Read moreOne of the best ways to motivate a team and produce phenomenal results in the workplace is by using positive reinforcement. When positive reinforcement is used, you focus less on what people are doing wrong and more on what they’re doing right. By re…
Read morePurchasing insurance is an example of which risk response strategy?
Read moreWith over 20 years of experience in instructional and testing design, Brad Johnson managed training and certification programs for organizations such as Sun Microsystems, Visa, and the University of Colorado. He currently manages Apache Hadoop certification at Cloudera University and recently completed the testing upgrades to CDH 4.1 We had the chance to sit down with him and discuss the importance and future of Cloudera Training for Apache Hadoop.
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