Category: Customer Relationships

Do You Have A Fear of Asking Questions During Sales?

Cisco, Cloudera, Customer Relationships, Featured, Professional Development, Project Management, Psychology of Selling, Routing & Switching, Technology, Training in Business

I spend about 80% of my time working with sales professionals to perfect their ability to structure the questions that need to be asked. They all understand the importance of asking questions but need some assistance in creating their own tailored versions. Salesmen often enjoy the exercise of deciphering which questions uncover the compelling reasons[…] Read More

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:30 or less: How to prepare your thirty-second commercial

Cisco, Cloudera, Customer Relationships, Featured, Professional Development, Project Management, Prospecting, Routing & Switching, Successful Selling Strategies, Technology, thirty-second commercial, Training in Business

By: Dave Hiatt, International Training Director, Global Accounts Think about the last time someone asked you to tell them a little about yourself. Did you stumble? Did you regret how you answered? Did you miss an opportunity to fit in something important? Sandler Training advises that all professionals – especially salespeople – take time to[…] Read More

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6 Ways to Improve Customer Service

Cisco, Cloudera, Customer Relationships, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

By: Dave Hiatt, International Training Director, Global Accounts You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is[…] Read More

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Close the Sale or Close the File

Cisco, Cloudera, Customer Relationships, Featured, Professional Development, Project Management, Routing & Switching, Sales Management, Technology, Training in Business

By: John Rosso, Sandler Training by Peak Performance Management, Inc. If you’ve heard the any of the following statements from prospects, then keep reading to learn more about how to determine when to walk away and when to continue investing time and energy. “I need to confer with other managers here.” “I need more time[…] Read More

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