Crushworthy Tech Jobs — Dir. of Strategic Insights & Research with Viacom

Let’s face it, most of us don’t grow up dreaming of our future technology careers. It’s usually firefighters, police officers, and doctors that get all the glory. But as IT, technology, and digital media become some of the fastest growing job fields, we wanted to know more about the people in these industries and the different careers that they have found.

In our series “Crushworthy Tech Jobs,” we will learn the reality of these positions, what skills and experiences lead to each career, and what advice they have for others striving for the same success.

Read more

Crushworthy Tech Jobs — Dir. of Strategic Insights & Research with Viacom

Let’s face it, most of us don’t grow up dreaming of our future technology careers. It’s usually firefighters, police officers, and doctors that get all the glory. But as IT, technology, and digital media become some of the fastest growing job fields, we wanted to know more about the people in these industries and the different careers that they have found.

In our series “Crushworthy Tech Jobs,” we will learn the reality of these positions, what skills and experiences lead to each career, and what advice they have for others striving for the same success.

Read more

Password Change Service – Avaya CallPilot: Part 2

When I teach the CallPilot product, one comment I often get is that an administrator spends so much time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. Here we will show an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. This feature is not unlike trying to access one of your accounts online when you can’t remember your user ID or password. You are given a link, typically via e-mail, that allows you access to reset both.

Read more

Making Change Management Your Cloud Computing and DevOps On-Ramp

Positioning standard changes as automation on-ramps requires validating and optimizing cross-process workflow, especially in response to user requests. This is required even more with PaaS and DevOps. Success with standard changes also requires recording and evaluating usage, successes, and failures. For these reasons, your change management process should administer standard changes. Using standard changes shows opportunities for automation and reduces risks at the same time. Standard changes can free your resources for other strategic tasks as they reduce costs and improve service quality and customer satisfaction.

Read more