For almost every network engineer, the “rite of passage” is a network outage or problem that was unpleasantly memorable and particularly difficult, and told in stories for years to come. The important concept here is to realize that while these things can and do happen, they should remain infrequent events rather than frequent occurrences. This is essentially what network troubleshooting and problem resolution is all about.
Read moreThe biggest misconception about sales training is that we can train people how to sell and that it can be done in a one-day workshop. Like most training, whether you are taking SCUBA lessons, driving lessons or golf lessons, it takes a lot of work to not only teach people a new way to think about an activity but to get them to do it “right” in the heat of the action, in the middle of the game, when they are tired, stressed and busy thinking about the big picture or thinking about the moment. There is no fool-proof series of steps that sellers could take that would always result in a closed sale with a qualified customer whenever they need one. There are no magic words. There aren’t specific questions or turnarounds or presentation “tricks” that always get customers to buy. If such magic existed, it would probably work best to train (brainwash?) the customers, not just the sellers or at least train both parties.
Read moreThe use of cloud services has skyrocketed primarily because it is cheaper and more convenient than the alternative. Unfortunately, many companies have entered the cloud without first checking the weather forecast or performing a risk analysis. What happens if the cloud gets stormy, you suffer a breach, and you find yourself in the position of having to conduct digital forensics? What now? Can you collect data yourself? Where is your data? Who else has had access to your data? Is the provider the actual data holder or have they subcontracted? Many of these issues are better addressed before you enter the cloud. Failing that, what can you do?
Read moreSince June 6, 2012, there has been a fairly consistent increase in IPv6 traffic. With this current rate of adoption, nearly universal use of IPv6 should be accomplished by 2018.
Read moreAvaya Aura System Manager centralizes provisioning, maintenance, and troubleshooting to simplify and reduce management complexity and solution servicing. It delivers a set of management services that you can access using the System Manager common console.
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