Routing & Switching

Could CSI use a WIG?

January 21, 2013 Paul Morrissette Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Could Crime Scene Investigations use a new hairdo? No, this is not what we are discussing here. For this discussion, CSI is Continual Service Improvement from the ITIL framework. ITIL, that is, IT Infrastructure Library™, is the international standard for best practices in IT Service Management (ITSM).[1]
CSI

In that ITIL is a framework for ITSM, many methodologies and standards can be used within its framework to achieve organizational effectiveness. The PDCA Deming Cycle, from management philosopher W. Edwards Deming, is used extensively throughout ITIL. COBIT, ISO/IEC 2000, ISO standards, Program and Project Management, Carnegie Mellon CMMI, Balanced Scorecard and Six Sigma are all effective and can give guidance within an organization employing the ITIL framework.

Security+ Exam Prep Question of the Week

January 18, 2013 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is used to secure FTPS?

An Alternative to Traditional Performance Management, Part 2

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As a manager, your most valuable asset is your time. In Part 1 of “An Alternative to Traditional Performance Management” you learned how to get time back in your week by implementing a 3-part performance management system: funnel management, a weekly behavior plan (a.k.a., “cookbook”) and a personalized development plan. In Part 2, you’ll learn a system […]

Selling Isn’t Debate: Confessions of an Engineer in Sales.

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

I used to be an engineer before I transferred into sales in 1988. I’m guessing you’ve heard jokes about engineers in sales. Accountants, contractors, PhD’s, and lawyers don’t have stellar reputations in sales, either. Yet these professions generally are an intelligent lot. They are quite skilled at what they do, since our daily lives may depend on their […]

Weasels

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Two weekends ago, I got to take my youngest daughter to a 4 year-old’s birthday party. I’d forgotten how elaborate some of these parties get, and this was a nice reminder. The parents of this little boy had hired an animal trainer to bring some critters and let the kids see them. The highlight of […]