Category: Routing & Switching

How to Use Orchestration Designer Successfully with Avaya Aura Contact Center: Flow Versus Script

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

When given the option, how does one determine whether to work with a script or a flow? Is one format better than the other? What factors should be considered? Let’s explore! Arguments in favor of scripting:

“I know how to work with text.”
“I can interpret a script more easily than a flow.”
“I can create a script much more quickly than I can a flow.”
“I am supporting an existing system and scripts are already in place.”

Flows can be preferable because:

“I don’t have to learn the scripting language.”
“The picture is easier to follow than words.”
“The flow creates an easy sign-off document for customer acceptance. I don’t have to generate a separate flow chart in a different program.”
“The system is a new installation and the customer wants to make changes after the system in place.”

Read more

Good Communication is the Key to Management and Leadership

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Leaders are vital to an organization and are found at many levels. They provide direction, guidance, support, feedback, and decision making. A project manager leads a team or teams of people using the resources of the organization to meet goals that support organizational goals. Effective project management and leadership require effective communication.

Read more

Driving Business Results Through Sales Excellence

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

One of the biggest gaps in the traditional approach to sales “training” is the time some organizations spend on conducting analyses to uncover key skills, competencies and attributes of top sales representatives (with the aim of emulating those abilities and hiring people who have the same traits). The key insights organizations lack are the major accomplishments that top sales representatives actually produced.

Read more