Systems & Processes: Drive Professionals (Part 1)

Imagine if there was no order. No procedures, no systems, no processes and no checks and balances. Chaos!? More than likely. People would be playing by their own rules and would be unpredictable at best. Without systems and processes we would be flying by the seat of our pants, with no clue as to what’s[…] Read More

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Selling the Legal Profession

Are lawyers also salespeople? If you asked one of them directly, they’d likely scrunch up their face as if they’d just heard an awful verdict from the bench. But the truth is in this day and age the legal profession is as competitive as any other (if not more so) for new business. Why do[…] Read More

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Banking Success: Transactions and Interactions

By: Don Jones, Global Accounts Division, Global Training Consultant Quick poll: When was the last time you stepped foot in your bank? From drive-through bank windows to more recent banking amenities like online banking and mobile apps, banks have practically been encouraging customers to stay away for years. Along with the conveniences for the customers,[…] Read More

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A Better Way to Role Play

Most salespeople hate role play even though it is one of the best tools to help them grow. Unfortunately, traditional role plays set up a salesperson to feel bad about themselves instead of learn. We strongly suggest that managers be the salesperson when role playing, especially when working with new reps, for two reasons. First,[…] Read More

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