Category: Technology

Transforming Learning Organizations with System Thinking Part 3

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

New technologies change work environments, enabling individuals to leverage their organization’s knowledge resources when they need them. As a result, organizations must start preparing themselves so that they can engineer an environment that records workforce transactions such as, but not limited to, viewing, writing, assembling, answering and conversing, across multiple technology platforms including computers, tablets and telephones using all sorts of enterprise applications.

Read more

6 Ways to Improve Customer Service

Cisco, Cloudera, Customer Relationships, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

By: Dave Hiatt, International Training Director, Global Accounts You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is[…] Read More

The post 6 Ways to Improve Customer Service appeared first on Sales Training Blog | Sandler Training.

Read more