Technology

ITIL Newbie Mistake #3: Focusing on Processes First

May 19, 2014 Brady Orand Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

ITIL Exam Prep Question of the Week

May 19, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is the best description for a request model?

How to Survive Your First Job in Sales

May 19, 2014 Don Jones Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Congratulations, you’re now a college graduate! You spent four years getting to know the lay of the land and at the start of every semester a syllabus told you what to expect in the coming weeks. Your path to success was carefully mapped out and only you could derail that plan. Life was good. Fast[…] Read More

The post How to Survive Your First Job in Sales appeared first on Sales Training Blog | Sandler Training.

Best Practices for Onboarding and Knowledge Transfer Infographic

May 16, 2014 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Onboarding and knowledge transfer are essential for organizational success. Effective programs drive engagement and performance while helping mitigate the costs associated with turnover.

This infographic highlights results from a recent study conducted by Raytheon Professional Services LLC and Training Industry, Inc. where the research revealed common challenges associated with onboarding and knowledge transfer programs, and best practices for overcoming them.

And, be sure to read the accompanying research, Onboarding and Knowledge Transfer Challenges & Best Practices.

SMSP Question of the Week

May 16, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

An attacker trying to gain information and disrupt a competitor’s business creates a Facebook page under the name of the target and posts false information. This is an example of which of the following?