What do successful professionals do that amateurs don’t? Certainly there are many that could fall into this category, but right now we’ll focus on four habits that could make the greatest impact on your career. Study – Professionals are not born, they are made. Some may have a natural gift, but most maximize that talent[…] Read More
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Read moreWe’ve all seen the movies: the lone, ragged survivor of the zombie apocalypse / nuclear disaster / alien attack is forced to confront a decimated landscape, mankind scattered, life as we know it fundamentally changed. While it’s a chilling vision, it’s something that doesn’t repulse or scare us as much as it could, because it just seems so… implausible. You sit in the theater thinking, “Wow, that’s crazy. What would I do in that situation?” Then you get up, get in your car, and drive home, secure in the knowledge that you’ll never need to answer that question. Or will you?
Read moreTen years ago I asked if you wanted to trim $500,000 per month from your IT budget while increasing productivity. Guess what? Ten years have passed and virtually nothing’s changed, except that it’s now more important than ever to automate your service level management!
Read moreLearning leaders are well acquainted with the learning curve. They’re not giving sufficient attention, however, to what is known as the “forgetting curve.” This refers to what happens when the training’s not reinforced: employees quickly forgetting wha…
Read moreAvaya’s new and improved certification website really is an improvement, but it can be a little tricky to navigate. Never fear. Here’s the scoop on how to achieve ACSS and ACIS certifications in Avaya Aura Communication Manager (CM) and Avaya Aura CM Messaging.
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