Any disruptive technology brings with it a disruption in thinking. The Industrial Revolution led for a brief while to a belief in almost infinite human mastery over the physical world. The IT revolution gave us new awareness of our physical and metaphorical interconnectedness with others around the world. So, given the disruptive nature of data analytics and its associated technologies, what disruptions in thinking can we expect from it?
Read moreUFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.
Read moreYou have just been hired by an accounting firm to manage a project to upgrade the company’s billing system. The previous project manager has managed the project since its inception and dutifully collected weekly activity reports from all team members. In reviewing the reports, you notice that CV = –$1,938, CPI = 0.74, AC = $8,338, EV = 6,400, ETC = $32,658, and BAC is $36,000. As the new project manager, you are preparing a report for your first presentation to senior management. What is the EAC you will report if past assumptions are flawed?
Read moreOften, people mistake value proposition for an elevator speech, as in, “My name is Joe and Acme Corporation always provide you with the right contractor for the job because we meet them first. We provide great service and a great price because we want your business.”
Read moreCloud computing means managing services, and that means delivering to customer expectations. If you manage cloud services delivery, your answers to five simple questions can help you determine whether you’re doing that.
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