Across corporate America, women are missing out on key opportunities. They fail to bring their successes to the attention of people who matter and continually take a back seat to their own accomplishments. As a result, their careers get stalled, often …
Read moreHave you ever talked yourself out of a sale? Selling is not about telling. It’s about helping the prospect relate to your product or service to the satisfaction of their wants and needs. It’s also about helping them discover needs of which they were previously unaware. How do you accomplish this? By asking thought-provoking questions[…] Read More
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Read moreITIL® is the most widely adopted service management framework in the industry. Yet with all its clearly defined processes, one required process is lacking: knowledge management.
Read moreWhich of the following is NOT an objective of the Service Transition lifecycle stage?
Read moreWhich of the following describes a collection of procedures used to manage workflow in a collaborative environment?
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