Building A Better Password

As a cybersecurity enthusiast for years, I am intrigued whenever there is a huge headline-making, media-frenzied security breach. Take, for instance, those two million passwords that were hacked earlier this month from social media sites, including Google, LinkedIn, Facebook, and even my venerable Twitter. At the same time, I am disappointed. The fight against cybercrime is never ending, but winning a battle or two would be nice.

Read more

Three Types of Metrics Defined by ITIL

An important aspect described in the ITIL Continual Service Improvement book involves the various types of metrics that ITIL recommends and how they are used. The three types of metrics ITIL identifies are technology, process, and service. In this post, I will describe these three types of metrics and provide some examples of each.

Read more

The 89-Cent Solution

How often have you been sitting in the car after a sales call, and you thought of something you should have done that would have been more appropriate than what you just did? “I shoulda said…,” “I shoulda asked…,” “I shoulda…,” “I shoulda…,” “I shoulda…” You make a mental note of the shouldas…and then what?[…] Read More

The post The 89-Cent Solution appeared first on Sales Training Blog | Sandler Training.

Read more