If you think defending your company’s network from security attacks is a full-time job, imagine having to pull together a team to protect one of the largest, yet temporary, networks of all time. That’s exactly what BT Security was asked to do for the 2012 Olympic Games in London.
Read moreEncrypting files locally before sending them across the Internet can be a hassle. However, the only means by which reasonable assurance of confidentiality and privacy in regards to Internet communications is via encryption. Fortunately, there are other options.
Read moreIn January of 2010, Cisco announced they were updating their CCNP curriculum and their certification exams through what they described as “a comprehensive process involving customers and partners from around the globe.” The revisions focused “on the competencies that are needed to plan, implement, and troubleshoot the routed and switched networks of today and are designed to be more predictive of job readiness.”
As a result, the exams became more challenging and focused on core competencies for routing, switching, and troubleshooting an enterprise network. This paper is a detailed outline to help students understand what information would be required to pass the Route, Switch, and T-Shoot exams. This is not a substitute for training and/or knowledge required to pass these exams.
Read moreThis is the final piece in a three part series from Corporate Sales Coaches entitled “Thirteen Sales Tips”. Sales Professional’s Tip #5 – Use Your Selling Time Wisely. Use the hours between 8:00 AM and 5:00 PM to speak with prospects and customers.
Read moreMany I&O leaders and customers see little value from investments in ITIL. Not getting the Return on Investment (ROI) you expect normally comes from using ITIL incorrectly. You, your staff, and your customers must share the same goals and understand exactly what to expect from your ITIL investments.
The goal of ITIL is not “business and IT alignment” or “competitive advantage from IT investments.” Instead, its first goal is to stabilize service operation. This builds a base for the second goal: increasing value through service optimization. You must have clear-cut, documented, and managed expectations for each activity, and order is vital. Success requires that you stabilize service delivery before trying to optimize. Focusing on the correct goal and linking each ITIL task to that goal is the correct use of ITIL.
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