Developing Agile Management

The traditional project planning process is supposed to help us identify when a project cannot be successful before the work begins. But in reality, the number of unknowns often makes it impossible to make such dire predictions with any certainty. This is just as true with Agile projects as with any other. But Agile projects have an advantage in that there is a ready-made barometer built into the process that will provide early warning of impending doom.

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What is a Service Portfolio?

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.

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