ITIL Exam Prep Question of the Week

Which of the following are characteristics of ALL processes?
A. They are measurable.
B. Inputs are transformed into outputs.
C. They all have triggers.

Choose one:

1. A and B only
2. A and C only
3. B and C only
4. A, B, and C (all of them!)

The correct answer is 4.

Processes are measurable sets of related activities that transform one or more inputs into one or more outputs. All processes are triggered by some event.

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