What is the reason for categorizing Incidents?
A. To determine where to escalate the issue.
B. To understand the number of each type of incident.
C. For reporting and trending.
D. To determine which function is responsible for fixing the most incidents.
Related Course
ITIL Foundation
Related Certification
ITIL Foundation
ITIL Foundation Question of the Week Series
- ITIL® Foundation Question of the Week: Service Operation Stage Functions
- ITIL® Foundation Question of the Week: Service No Longer Used
- ITIL® Foundation Question of the Week: Types of Services
- ITIL® Foundation Question of the Week: Categorizing Incidents
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