ITIL® Foundation Question of the Week: Value of a Service

ITILqow05What are the three (3) main aspects used by a customer to determine the value of a service?

A. Functionality, Cost, Warranty
B. Outcomes, Functionality, Preferences
C. Preferences, Features, Performance
D. Outcomes, Preferences, Perceptions

 

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ITIL Foundation

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ITIL Foundation

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