What are the three (3) main aspects used by a customer to determine the value of a service?
A. Functionality, Cost, Warranty
B. Outcomes, Functionality, Preferences
C. Preferences, Features, Performance
D. Outcomes, Preferences, Perceptions
Related Course
ITIL Foundation
Related Certification
ITIL Foundation
ITIL Foundation Question of the Week Series
- ITIL® Foundation Question of the Week: Service Operation Stage Functions
- ITIL® Foundation Question of the Week: Service No Longer Used
- ITIL® Foundation Question of the Week: Types of Services
- ITIL® Foundation Question of the Week: Categorizing Incidents
- ITIL® Foundation Question of the Week: Value of a Service
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