“We’ve implemented ITIL! Let’s move on to something else now.”
Implementing ITIL is an oxymoron. As such, an organization will never implement ITIL.
Implementation implies that it has been installed and can now be used as we move on to something else. ITIL is not a tool; it’s a way of working to deliver services to meet business needs. This way of working involves adopting a culture of service that focuses on the business outcomes instead of technology. This culture evolves as the business needs evolve.
Additionally, ITIL promotes the concept of continual improvement. Continual improvement has no end and will never be complete. There is always something to improve.
11 Common Mistakes of ITIL Foundation Newbies Series
- ITIL Newbie Mistake #1: Too Much Focus on the Processes
- ITIL Newbie Mistake #2: Certified and Done
- ITIL Newbie Mistake #3: Focusing on Processes First
- ITIL Newbie Mistake #4: Attempting a Project in Isolation
- ITIL Newbie Mistake #5: Developing a Service Catalog without Considering Business Needs
- ITIL Newbie Mistake #6: Being Too Process Focused
- ITIL Newbie Mistake #7: CAB Meeting Burnout
- ITIL Newbie Mistake #8: Too Much ITIL Talk
- ITIL Newbie Mistake #9: Relying on Templates
- ITIL Newbie Mistake #10: Expecting a Tool to Do the Work
- ITIL Newbie Mistake #11: Thinking You’re Done. Ever.
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