Risk Management with RSA’s Archer GRC Framework

Risk is something we deal with on a daily basis. Living in New Jersey and having the occasional storm, I’ve recently performed my own risk assessment determining the value of certain assets and activities and made a decision on what I was willing to spend to reduce risk to what I perceived as an acceptable level. My management of risk was a rather simple case. Sure, in my revised business continuity plan for my home, I’ll make sure that I have more D cell batteries, have my garage door adjusted so it opens manually again, more food I can heat on a stove and that doesn’t rely on refrigeration, and finally I’ll consider a whole house gas generator that uses natural gas, which has always been available to power critical systems like the sump pump in my basement. What if, however, I was a really large business? One with lots of components and interdependencies that require a tight integration in order to succeed? How and where can a large volume of information necessary to management, business continuity, and disaster recovery be correlated and communicated to those individuals who, because of their roles and responsibilities, need to make the critical decisions regarding the management of risk?

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PMP Exam Prep Question of the Week

You are managing a process improvement project that is attempting to improve the efficiency of technical processes for offshore drilling operations. Which quality control tool would you use to determine if there was a relationship between the length of the team’s work shifts and the number of safety incidents reported?

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Skillsoft and University of Alberta Partnership Utilizing eLearning to Fill the Gaps

Large organizations often have a high demand for learning but a low capacity to deliver on that demand, particularly on a wide variety of topics or in formats that meet the needs of all employees. Partnering with other organizations can increase and e…

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Understanding Orchestration Designer for Avaya Aura Contact Center

In this post, we are going sort through the evolution of the different programs that have been used over the years to create call processing instructions. We will explore how programming progressed from exclusively text-based scripting to scripts and graphical-based flows. Tips for working with flows will be described. We will discuss the introduction of the Contact Router and different ways of supporting the first place (Contact Router or Master script) where all contacts are processed.

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