PMP Exam Prep Question of the Week

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Body language accounts for how much understanding of verbal communication?

  1. 55 percent
  2. 38 percent
  3. 7 percent
  4. 100 percent

The correct answer is 1.

Body language has the biggest contribution, at 55 percent, to our understanding of verbal communication. Pitch and tone of voice convey another 38 percent to our understanding, while words used contribute only 7 percent.

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