Avaya

Password Change Service – Avaya CallPilot: Part 1

April 2, 2013 Patti Couper Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

When I teach the CallPilot product, one comment I often get is that an administrator spends so much time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. Here we will show an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. This feature is not unlike trying to access one of your accounts online when you can’t remember your user ID or password. You are given a link, typically via e-mail, that allows you access to reset both.

Role Based Access Control in Avaya Aura System Manager 6.2 – Part 2

March 26, 2013 Jose Gaona Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Avaya Aura System Manager centralizes provisioning, maintenance, and troubleshooting to simplify and reduce management complexity and solution servicing. It delivers a set of management services that you can access using the System Manager common console.

Role Based Access Control in Avaya Aura System Manager 6.2 – Part 1

March 19, 2013 Jose Gaona Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Why Avaya IP Office Training Could Work for You

March 14, 2013 Randy Woolvett Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

bluelaptopProblem: A major Canadian Telecommunications Carrier company needed focused supplemental content for an Avaya CCR Application. They were implementing an Avaya IP Office solution but needed additional understanding of the functions and capabilities in IP Office. To meet their instructional needs, the company needed a custom curriculum including an IP Office Advanced Configuration Application Workshop training course and a one day add-on covering the Avaya CCR Server Reporting application.

Why Avaya IP Office Training Could Work for You

March 12, 2013 Randy Woolvett Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Problem: A major Canadian Telecommunications Carrier company needed focused supplemental content for an Avaya CCR Application. They were implementing an Avaya IP Office solution but needed additional understanding of the functions and capabilities in IP Office. Solution: To meet their instructional needs, the company needed a custom curriculum including an IP Office Advanced Configuration Application Workshop training course and a one day add-on covering the Avaya CCR Server Reporting application.