continual service improvement

ITIL® Foundation Question of the Week: Continual Service Improvement

August 4, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you prepare for exam day.

Stepping through the CSI Approach

November 7, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

I really like the Continual Service Improvement (CSI) approach. Really, I do. It makes so much sense.

What’s in a CSI Register?

June 14, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

ITIL describes a CSI Register in section 3.4 of the Continual Service Improvement book. This discussion will focus on the simple example of a CSI Register that’s provided in Appendix B of the CSI book.

Weak Link in Continual Service Improvement

June 7, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

It’s difficult to make a case than any of the ITIL books are more important than any of the others. There are convincing arguments that can be made in support of any one of the five core books being the most important. While there are both things I like and things I don’t like about the current Continual Service Improvement (CSI) book, organizations that fail to properly attend to this aspect of service management are at a severe disadvantage.