HDI | Training in Business

Why Is Knowledge Management So Important to the Service Desk?

March 28, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Implementing knowledge management within a support organization to improve the service desks abilities to respond to customer issues benefits the organization, the support staff, and the customers. Here are just a few reasons why organizations implement knowledge management.

Looking for a Safe Bet on the Cloud at HDI

April 24, 2013 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Last week, I once again found myself at an HDI conference. This time, it was HDI 2013 in Las Vegas. As usual, I was excited to be among the best and brightest practitioners and thinkers in the IT industry, including Apple co-founder Steve Wozniak who was a keynote speaker.