incident and problem management

How ITIL Differentiates Problems and Incidents

March 3, 2017 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

One of the concepts that students in ITIL foundation classes sometimes have trouble grasping is the difference between an incident and a problem. In this series of blog posts, I will discuss the difference, and why the difference is important, as well as some practical examples of the differences between incidents and problems.