If you want to be a rock star in IT, forget those words. Today’s successful IT team is not a collection of stars or star wannabes. Today’s successful IT teams are collections of people who broadly understand what each person is doing while narrowly focusing on their own tasks to support the team’s goals and the overall organization direction.
Read moreEarly in my career, I helped organizations implement knowledge management best practices based on the knowledge engineering model. The model required a dedicated team of knowledge engineers, who were often technical writers, to develop, validate, verify, and publish knowledge to a knowledge base for use by support analysts in a support center and by customers using self-service. This was a common model used by many high-tech organizations. It also had many challenges.
Read moreIn case you haven’t heard, a new attack vector is a “watering hole” attack. In the real world, you might think of a watering hole attack as one in which a lion waits nearby for other animals to visit a pond for a drink. As a technical attack, it’s not much different. The attacker sets traps on sites that are frequented by individuals/organizations. Once the victim visits the site, the attack is launched.
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