BYOD. Yes, it sounds like something that should be included on a party invitation. But to your IT team, BYOD is anything but a tasty beverage because it requests people to Bring Your Own Device. According to a Gartner study, 38 percent of companies expect to stop providing devices to workers by 2016. This means the purchasing decision will potentially be in your hands.
Read moreAs social media systems and services like Yammer, IBM Connections, Facebook and Twitter are now replacing IT service desks, it’s wise to consider which approaches are best for social media technical support.
Read moreImplementing knowledge management within a support organization to improve the service desks abilities to respond to customer issues benefits the organization, the support staff, and the customers. Here are just a few reasons why organizations implement knowledge management.
Read moreWhile social media outlets offer new ways to connect with customers and users, they can also hurt IT productivity and reduce customer satisfaction. Let’s take a look at social media outlets in IT support.
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