In my last blog post I discussed three of the most important parts of the ITIL® Service Operation book. In this post I will give the same treatment to the ITIL Service Continual Service Improvement book.
Read moreIn my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.
Read moreIn my last blog post I discussed three of the most important parts of the ITIL® Service Design book. In this post I will give the same treatment to the ITIL Service Transition book.
Read moreIn my last blog post I discussed three of the most important parts of the ITIL® Service Strategy book. In this post I will give the same treatment to the ITIL Service Design book.
Read moreThe “ITIL® Service Strategy” book is likely the most important of the five ITIL core books, however, it is also chock full of things that most organizations and service management professionals will never encounter. In this blog post I describe the three most important aspects of the ITIL Service Strategy book.
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