As a computer user, have you ever thought about how well your information technology (IT) department supports you? Would you rate them as doing a great job, an OK job or do you wish you had someone else to do the job?
Read moreThe primary method that ITIL uses to encourage consistency is through the definition and management of processes for various IT service management activities. The purpose of a process is to define a series of repeatable steps that can be performed consistently, at a predictable level of cost, in order to produce a consistent and predictable […]
Read moreThe first thing I noticed on the floor of HDI 2015 in Las Vegas was the people. Of course there were lots of them, it’s HDI after all, in Las Vegas and the Mandalay Bay! But these attendees were different. What I immediately noticed was the lack of large bags stuffed with tchotchkes. They didn’t seem to be on the stereotypical trade show mission of gathering t-shirts. Indeed, I saw only a couple of booths laden with squeeze toys and other free promotional items typically dispensed at trade shows, conventions and similar events.
Read moreAs IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read moreAs IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read more