itil exam prep

ITIL Exam Prep Question of the Week

May 5, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following are characteristics of ALL processes?

ITIL Exam Prep Question of the Week

April 21, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Based on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle: incident management, request fulfillment, problem management, _____________, _____________.

ITIL Exam Prep Question of the Week

April 7, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is NOT an objective of the Service Transition lifecycle stage?

ITIL Exam Prep Question of the Week

March 24, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

According to ITIL Continual Service Improvement, which of the following are the reasons for measuring?

ITIL Exam Prep Question of the Week

March 10, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is NOT an element of a business case?