ITIL service design

ITIL® Foundation Question of the Week: Service Design

September 24, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day. What are the three (3) types of Service Level Agreements discussed in Service Design?

Understanding ITIL® Service Design

May 11, 2015 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In my last blog post I discussed three of the most important parts of the ITIL® Service Strategy book. In this post I will give the same treatment to the ITIL Service Design book.