itil v3 exam

ITIL Exam Prep Question of the Week

May 5, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following are characteristics of ALL processes?

ITIL Exam Prep Question of the Week

April 21, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Based on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle: incident management, request fulfillment, problem management, _____________, _____________.