Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT service management (ITSM) practice.
Read moreIn the past, most IT organizations focused their service measurements on the underlying technology that was in the data center. Those are the servers, network devices, and applications that support the delivery of services. When a device went down, and an application failed or performance degraded, IT worried about getting that device back up and running, so they could move on to the next technical issue.
Read moreWhile DevOps emphasizes collaboration and communication, so does ITIL. In fact, there is no inherent conflict between the two. Upon examination, it becomes obvious that they are very complementary. DevOps provides us with a fresh perspective to examine the ITIL framework in several key areas that will improve core processes, functions and principles within ITIL.
Read moreImplementing ITIL’s best practices can reap many rewards for companies that include improved customer satisfaction, cost savings and enhanced employee productivity. One of the last stages of planning your ITIL implementation initiative is performing an internal assessment of your IT department and then, acting on your results.
Read moreYour company has made the decision to implement ITIL. Now what? Hopefully, your company has put a good communication plan in place with a well-defined project scope, objectives and training program as discussed in Part I of this series.
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