I was delivering an Effective Time Management class to a financial institution in North Carolina earlier this year. As we moved through the class material, we started talking about two of the most basic time savers (not really a good term to use because we cannot save time) — delegation and meetings.
Read moreFights and arguments — two words that are used synonymously but could not be further apart. We all know that a fight is a disagreement based not on rational thought but rather on an emotional position. Fights, filled with gainsaying, fallacious thinking and emotional hijacking seldom do anyone any good. Argumentation, on the other hand, is reason giving. Argumentation, the gateway to effective reasoning, is an essential skill for any business-systems analyst. But what is argumentation?
Read moreWork is no longer defined by where you go — it is what you do. Research conducted by Gartner shows that remote and long-distance work will continue to increase in volume and intensity, with people spending more than 80 percent of their time working collaboratively at a distance by the end of 2015. In the U.S. Forrester predicts that U.S. telecommuting ranks will swell to 63 million by 2016.
Read moreThe online chat role continues to evolve in its importance of customizing the sales experience for online shoppers. According to the International Customer Management Institute (ICMI), 83 percent of online customers used live chat. But what does that mean, really?
Read moreUp until 10 years ago, I always ran my own businesses. In fact, I put myself through college that way. I justified the hard work and long hours of being a business owner as the way for me to pay for school, knowing that one day I’d work for a company with vacation days, insurance and benefits — luxuries I had to pay for myself at the time. Turns out, now that I’m an employee, I’m not basking in the sun and eating bonbons while working for “the man” like I thought I may be.
Read more