service level management

Cloud Computing Requires Automated Service Level Management

April 24, 2014 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Ten years ago I asked if you wanted to trim $500,000 per month from your IT budget while increasing productivity. Guess what? Ten years have passed and virtually nothing’s changed, except that it’s now more important than ever to automate your service level management!

Three Additional Aspects of a CSI Register

October 10, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

My last post described a CSI Register as defined by the ITIL Continual Service Improvement book. In this post, I will dig deeper into some additional aspects of a CSI Register. I will discuss three important factors to creating a successful and useful CSI Register: accountability, the link to service level management, and prioritization.