ITIL Exam Prep Question of the Week
What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
Read moreTag: Service Lifecycle
ITIL Exam Prep Question of the Week
What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
Read moreITIL Exam Prep Question of the Week
Based on your knowledge of ITIL, identify the missing processes from the service operations stage of the service lifecycle: incident management, request fulfillment, problem management, ____________ and ____________.
Read moreITIL Newbie Mistake #2: Certified and Done
As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read moreITIL Exam Prep Question of the Week
Based on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle: incident management, request fulfillment, problem management, _____________, _____________.
Read more