Service Lifecycle

ITIL Exam Prep Question of the Week

April 7, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is NOT an objective of the Service Transition lifecycle stage?

Governance That Makes Sense

January 21, 2014 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Governance is the aspect of an organization that defines, communicates, and enforces its equivalent of “laws”: policies. Policies are the boundaries that an organization defines to guide how it behaves, operates, and conducts business.

Creating Efficiency with IT Tools Governance

January 14, 2014 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

IT organizations often purchase numerous tools and tool packages. It’s not uncommon to see an organization have multiple tools for monitoring, multiple tools for reporting, and multiple other tools to perform various common activities in an IT organization.

What’s the Most Challenging Aspect of Adopting ITIL Best Practices?

January 8, 2014 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

I’ve seen numerous organizations adopt all aspects of the ITIL best practices. In all cases that I’ve witnessed, organizations from various industries experience shortcomings in the same area.